Creating New Users with Email

 Video Transcript


To provide someone editing access to your website, they must set up a new user account. One way to set up the new user account is by using a personal email account. The other way is setting up the new user account via a Google account.

Follow the instructions below to set up a new website user account using an email address.

Step 1: Submit a Security Agreement

All users on the website platform must have a signed security agreement submitted to our Service Desk. Any users found on the platform to have editing permissions to a website WITHOUT a security agreement can have their user account disabled or removed.

If you have not already, make sure to follow our tutorial on how to fill out and submit a user security agreement.

Step 2: (New User) Go to the Sign Up Page

The first step must be taken by the new user (not the website admin). You must first navigate to your website's login page and click Sign Up.

For a refresher on how to get to your site's login page, review Step 1 of our Logging In tutorial

Sign Up Tab

Step 3: (New User) Create Your Login Credentials

You will need to enter your email address in the email field. You will need to create your own password in the your password field.

The email used to create an account must only be accessible by a SINGLE individual to comply with our security standards. Any shared user accounts may be disabled or removed.

Make sure to create a password with a minimum of 8 characters. Modern security best practice is to create a long password. Read Auth0's article about creating great passwords (opens in new tab) for more advice on creating a secure password.

Create User Account Credentials

Step 4: (New User) Click Sign Up

Click the blue Sign Up button.

New User Sign Up Button screenshot

You will be taken to a newly generated account, but you will not have permissions to edit yet. Ignore this page and move on to the next step.

Ignore User Page screenshot

Step 5: (New User) Verify Your Email Address

A verification email from <> will be sent to the email address you entered. Confirm your email address by clicking the orange Verify Your Account button in the email.

Verify New Account Email screenshot

Step 6: (Website Admin) Go to the People Admin Page

Once the new user verifies their account, the website admin must enable the new user's permissions.

First, log into the website and click on People (ignore the Add User option that appears).

People menu tab screenshot

Step 7: (Website Admin) Locate the New User Account

The new user account should appear near the top and will not have any permissions in the Roles column.

Locate New User screenshot

Step 8: (Website Admin) Click Edit

Click the Edit button in the operations column for the new user account.

Edit New User screenshot

Step 9: (Website Admin) Check the Roles You Want the New User to Have

Scroll down to the Assignable Roles section. Check the permissions that you want the new user to have. A full description of each assignable role can be found on our User Roles page.

User Roles Checkboxes for new user screenshot

Step 10: (Website Admin) Save Your Changes

When you finish setting up the new user account, click Save.

Save New User

The new user can now log into their new account.

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Other Resources

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